At Shifa Medical Store, customer satisfaction and safety are our top priorities. Please read our return policy carefully before making a purchase.
Eligibility for Returns
To be eligible for a return, the item must:
Be unused, unopened, and in its original packaging
Be returned within 3 days of delivery or purchase
Be accompanied by a valid receipt or proof of purchase
Non-Returnable Items
For health and safety reasons, the following cannot be returned:
Opened or used medicines
Temperature-sensitive products (e.g., insulin, vaccines)
Prescription medicines (once dispensed)
Personal care and hygiene products (if opened)
Products damaged due to misuse
Damaged or Incorrect Items
If you receive a damaged, expired, or incorrect item, please contact us within 24 hours of delivery. We will arrange a replacement or refund at no additional cost.
Refund Process
Once your return is approved:
Refunds will be processed within 5–7 working days
Refunds will be issued via the original payment method or as store credit
Delivery charges (if any) are non-refundable unless the error was ours
How to Request a Return
Contact us with your order details:
📞 0336-6139101
✉️ shifaplusskp@gmail.com
Our team will guide you through the process.
Policy Updates
Shifa Medical Store reserves the right to update this policy at any time. Changes will be posted on this page.
Privacy Policy
Your Privacy Matters
At Shifa Medical Store (shifaplus.org), we are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information: Name, phone number, email address, delivery address
Health Information: Prescriptions and medicine details (only when required to fulfill your order)
Payment Information: Transaction details (we do not store card information)
Usage Data: Website browsing data, cookies, and IP address
How We Use Your Information
To process and deliver your orders
To verify prescriptions and ensure safe dispensing
To communicate about your orders, offers, and updates
To improve our website, products, and services
To comply with legal and regulatory requirements
Information Sharing
We do not sell, rent, or trade your personal information. We may share data only with:
Delivery partners to fulfill your order
Licensed pharmacists or healthcare professionals when necessary
Legal authorities if required by law
Data Security
We use reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.
Your Rights
You have the right to:
Access, correct, or delete your personal information
Withdraw consent for marketing communications
Contact us with any privacy concerns
Contact Us
For privacy-related questions:
📞 0336-6139101
✉️ shifaplusskp@gmail.com
🌐 shifaplus.org
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.